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Privacy policy

Kiari Creative Privacy Policy

Effective Date: 22 March 2025
Store Name: Kiari Creative
Shop URL: https://kiaricreative.etsy.com

1. Personal Information We Collect
To fulfil your order, you must provide certain information (which you authorized Etsy to provide to me), such as:

Your name
Email address
Postal address
Payment information (processed securely through Etsy/third-party services)
Details of the product you’re ordering
You may also choose to provide additional personal information if you contact me directly.

2. Why We Need Your Information and How We Use It
We rely on several legal bases to collect, use, and share your information, including:

To fulfil your order and provide customer support
To settle disputes
To comply with legal obligations, such as retaining order information for tax purposes
If necessary, to protect the rights, property, and safety of our customers or others
For marketing purposes, only if you have given express consent (we do not automatically add you to mailing lists)

3. Information Sharing and Disclosure
We value your privacy and will never sell your information. We share your personal information only in limited situations:

With Etsy, to provide our services and comply with Etsy policies
With delivery companies, but only to fulfil physical orders
If required by law or legal process
With trusted service providers (e.g. accounting software) solely for business operations and legal compliance

4. Data Retention
We retain your personal information only as long as necessary:

To fulfil your order
To comply with legal and regulatory obligations (such as tax laws)
Generally, this is up to 7 years, after which your information will be securely deleted

5. Transfers of Personal Information Outside the EU
Kiari Creative is based in New Zealand. We may store and process your information through third-party hosting services outside of the EU (e.g. Etsy servers, cloud services). We take steps to protect your information in line with legal requirements.

6. Your Rights
If you reside in certain territories, including the EU, you have rights regarding your personal information:

Access. You can request a copy of the personal information we hold about you.
Change, restrict, delete. You can request that we change, restrict our use of, or delete your personal information.
Object. You can object to us processing your data based on legitimate interest.
Unless otherwise required by law, we will delete your personal information upon request.
To exercise these rights, contact us at: kiaricreative@gmail.com